Terms & Conditions

Terms and Conditions
Welcome to thansipets.com. We are happy to serve you as per the terms and conditions mentioned herein.

The following Terms of Service are applied when you access our website. Please read these non-negotiable terms of use carefully before using the website. By continuing to use the website and placing an order on the website, you agree to be bound by these terms of service.

Domain Name
The domain name www.thansipets.com is managed and owned by Shake Hands – My Pet Store.

User Account, Password and Security
You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality and security of the password and account, and are fully responsible for any and all activities that occur under your password or account, including (without limitation) purchases.

You must notify thansipets.com immediately of any breach of security or unauthorized use of your account. Although thansipets.com will not be liable for any losses caused as a result of unauthorized use of your account, you may be liable for the losses to thansipets.com or others due to such unauthorized use.

thansipets.com reserves the right to refuse registration of, or cancel a User ID as per its discretion.

Collection of Personal Information
In the course of delivering this site to you thansipets.com does NOT collect any personally-identifiable information about you, such as your name, address, phone number or email without your knowledge.

However, we may use third-party advertising companies that serve ads when you visit our Website. Ads used on this website can use cookies and/or web beacons to collect data in the ad serving process. These companies may use non-personally identifiable information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you.

If you have any questions or concerns regarding this matter, please feel free to contact us.

All prices are in Indian Rupees. Prices, products and Services may change at thansipets.com’s discretion.

All products listed under Dog>Food, Cat>Food, Others>Food are not eligible for returns, refunds or exchanges.

Products in other categories (other than any food items) can be exchanged (no refund or return) within 3 days of delivery. The products to be exchanged should be in an unused, re-saleable condition with all tags intact. In order to exchange an eligible product, please send us an email on contact@thansipets.com within 3 days of delivery with the details of the products to be exchanged. Exchanges after 3 days will not be permitted.

Please note: Only 1 exchange can be done per order (items cannot be exchanged multiple times).

Please check the product before accepting the delivery. In case the product is damaged don’t accept the delivery and return the product.

All Sales Final
All sales made on the website are final and absolute. A sale once made cannot be cancelled. Refunds, exchanges, credit note facility is not available for any sale made on the website.

Delivery Charges
A nominal delivery charge will be calculated based on the delivery address. Delivery charges are subject to change without prior notice however, before confirming the order the applicable delivery charge will be calculated and informed. By placing an order on the website you are confirming and agreeing to pay the mentioned delivery charge.

Access to thansipets.com
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice.

When you visit thansipets.com or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail or phone calls from us.

Use of thansipets.com is available only to persons who can form a legally binding contract. By using this Site, you represent and warrant that you are over the age of 18 and are lawfully able to accept these Terms.

Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond our reasonable control.

Our Contract
Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is an acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when the product is dispatched to you and an e-mail confirmation is sent to you that the product has been dispatched to you (the “Dispatch Confirmation E-mail”).

Pricing and availability
Please note that the dispatch date mentioned in the order confirmation email is an estimate. They are not guaranteed dispatch times and should not be relied upon as such.

As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable. We will provide you an indication of when the product will be back in stock. Alternative products will also be offered to you.

Despite our efforts, a small number of products in our catalogue may be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. 1) If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. 2) If a product’s correct price is higher than the price mentioned on the website and we are unable to service the order and we will contact and inform you regarding the cancellation of the order accordingly.

Payment made by credit card or any other mode as mentioned above should be received by us on time. If for any reason we do not receive payment from the credit card issuer or any agent involved in any of the above payment modes, you agree that you shall pay all amounts due upon demand by us.

Modifications to these terms and conditions
thansipets.com reserves the right, at its sole discretion, to change, modify, add or remove various terms and conditions mentioned in this document at any time. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. thansipets.com is not responsible for informing users regarding the changes made in the terms and conditions. It is the users responsibility to check these Terms of service periodically for changes.

Applicable Law
By accepting these terms and conditions, you agree that all matters relating to your access to or use of thansipets.com , including all disputes, will be governed by the laws of India. This Agreement shall be deemed to have been made and executed in Tamil Nadu, India, and in all respects shall be interpreted, construed and governed by and in accordance with laws of India with exclusive jurisdiction of the Courts at Tamil Nadu, India. All disputes arising out of or in connection with this Agreement shall be subject to Governing Laws of the Courts of  Tamil Nadu, India.

Content not to be construed as medical advice
thansipets.com works closely with bloggers, content creators and experts (across multiple disciplines) and aims to provide information around pets and their products on a single platform. The content presented on the website and received from thansipets.com (including its employees, contractors, partners, sponsors, advertisers and others) is for informational and educational purposes only. It is not intended as medical or healthcare advice, or to be used for medical diagnosis or treatment, for any individual problem. You are encouraged to independently verify any such information and act solely based on the advice of your veterinary healthcare provider. The information provided on the site and in any other communications from or provided through thansipets.com is not intended as a substitute for, nor does it replace, professional veterinary advice, diagnosis, or treatment.

Any products and/or services represented on the Site by advertisers, sponsors, and other Site participants, either paid or unpaid, are presented for your awareness and do not necessarily imply appropriateness for any particular individual or prediction of effectiveness, outcome or success.

Website Content
thansipets.com makes no warranties or representations about the accuracy or completeness of this website’s content, information, software, products, features and services or the content of any sites linked to this website and assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our website, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from our website, (iv) any bugs, viruses, trojan horses, or the like which may be transmitted to or through our website by any third party, and/or (v) any errors, omissions, interruptions, deletions, defects, delay in operation or transmission in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the website.

Third Party Advertisements
thansipets.com does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the website or any hyperlinked website or featured in any banner or other advertising, and thansipets.com will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

Inclusion of any linked website on the website does not imply approval or endorsement of the linked website by thansipets.com. When you access these third-party sites, you do so at your own risk. thansipets.com takes no responsibility for third party advertisements which are posted on the website or through thansipets.com, nor does it take any responsibility for the goods or services provided by its advertisers.

These Terms and Conditions together with the Privacy Policy and the Shipping Policy on the Website, shall constitute the entire agreement between you and thansipets.com concerning use of this website.

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