Shipping and Delivery

Shipping Policy

Thank you for visiting and shopping at thansipets.com . Following are the terms and conditions that constitute our shipping policy.

Confirmation of your order:

When you place an order on our website, you are making an offer to us to buy the product/s in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the ‘Order Confirmation E-mail’). The Order Confirmation E-mail is an acknowledgment that we have received your order, but this does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer and conclude the contract of sale for a product ordered by you, when the product is dispatched to you. At this time an e-mail confirmation email will be sent to you informing you that the products have been dispatched to you (the “Dispatch Confirmation E-mail”).

Shipment processing time

We aim to dispatch most orders within 24 hours of the order being placed. The dispatches are executed form Hyderabad so the delivery times will depend on the courier service and the destination location from Hyderabad. We use ShipRocket, Local Courier  or Self-Delivery as a shipping aggregator. Once the order is dispatched a tracking id will be provided for tracking the order. (Minimum 1 day  – Maximum 2 days delivery time for Confirmed orders)  

Delivery Charges

A nominal delivery charge of Rs. 50 is levied to contribute towards making the delivery.

thansipets.com reserves the right, at its sole discretion, to change, modify, add or remove the shipping charges based locations without informing customers via email. If and when changes are made, these changes would be reflected on the check-out page (before the customer places an order). By placing an order on the website you are confirming and agreeing to pay the mentioned delivery charge.

Delivery method

We use ShipRocket, Local Courier  or Self-Delivery as a shipping aggregator. Based on the delivery location and the rating we select the courier company best suited for the dispatch.

Order tracking

Once the order is dispatched a tracking id will be provided for tracking the order.

Exceptional circumstances

While we aim to have all deliveries done within the stipulated timeframe, there may be certain circumstances which cause unforeseen delays – such as extreme rain or flooding. In such circumstances there might be unexpected delays in executing the deliveries. We request customer understanding and cooperation at such times.